Returns

We want you to feel confident in your Cerella Pierre purchase. If something is not quite right, please contact us so we can help.

Change-of-mind refunds

We do not offer refunds for change of mind, including where you no longer want an item or would prefer another colour or style.

We do offer size exchanges under the conditions below. Nothing in this policy limits your rights under the Australian Consumer Law.

Size exchanges

You may request an exchange for a different size of the same style and colour within 14 days of delivery.

To qualify, garments must be:

Unworn, except for trying on.
Unwashed and unaltered.
Free from marks, odours and damage.
Returned with their original tags attached.

Please include the original packaging where possible.

Size exchanges are available on full-price and discounted garments, subject to stock availability. Please contact us to confirm that your requested size is available before sending your garment back.

If the requested size is unavailable, we cannot guarantee an exchange. This does not create an entitlement to a change-of-mind refund.

These conditions apply only to voluntary size exchanges. They do not apply to claims involving faulty, damaged, incorrectly supplied or misdescribed items.

How to arrange a size exchange

Email cerellapierre@gmail.com within 14 days of delivery with your order number, the garment you purchased and your preferred size.

We will confirm availability, the replacement postage charge and the return instructions.

Please post your garment within 14 days of receiving our exchange instructions. Package it securely, use a tracked service where possible and keep your postage receipt.

Once we receive and assess your garment, we will confirm the outcome and the expected dispatch date for your replacement.

Postage for size exchanges

You are responsible for return postage and the agreed postage charge for sending the replacement garment.

We will confirm the replacement postage charge before you proceed. Original delivery charges are not refunded for voluntary size exchanges.

These charges do not apply where we are responsible for providing a remedy for a faulty or incorrectly supplied item.

Faulty, damaged or incorrect items

If your garment arrives damaged, is incorrect or develops a fault, email cerellapierre@gmail.com with proof of purchase and a description of the issue. Photographs can help us assess the problem.

We will provide the remedy required under the Australian Consumer Law. For a major failure, you can choose a refund or replacement. For a minor failure, we will resolve the issue within a reasonable time, which may include a free repair. Further remedies are available if the issue is not resolved within a reasonable time.

You may also be entitled to compensation for reasonably foreseeable loss or damage.

These rights apply to full-price and discounted items. The size-exchange deadlines and the requirements for unworn garments, tags and packaging do not restrict your consumer rights.

Postage for faulty or incorrect items

Where we confirm a fault, we will reimburse reasonable return postage costs you have paid. For an incorrectly supplied item, we will arrange return delivery at our expense.

Where a replacement is provided to resolve a confirmed fault or an incorrectly supplied item, we will cover the replacement delivery cost. We will refund other delivery charges where required by law.

Assessment and refunds

We aim to assess returned items within 1–7 business days of receiving them.

Once a refund is approved, we will issue it within 1–3 business days to the original payment method, unless we agree otherwise with you. Your bank or payment provider may take additional time to make the funds available.

If an assessment requires more time, we will explain the reason and keep you updated. These timeframes do not limit your statutory rights.

Garment care

Please follow the care instructions supplied with your garment. Damage caused by misuse or incorrect care is generally not a manufacturing fault.

If you are unsure about an issue, contact us and we will assess it.

Contact

For returns and exchanges, email cerellapierre@gmail.com.