Delivery
Every Cerella Pierre order is prepared with care. Below you will find information about dispatch, delivery and tracking.
Delivery destinations
We currently deliver within Australia only. Orders are dispatched from Queensland.
Order processing
Orders are usually dispatched within the following timeframes after payment confirmation:
- Standard delivery orders: 1–5 business days.
- Express delivery orders: 1–3 business days.
Processing times exclude weekends and public holidays in Queensland.
For pre-orders or items with a different dispatch timeframe, the expected dispatch date will be shown on the product page before purchase.
If a significant delay affects your order, we will contact you with an update.
Shipping options and charges
All delivery charges are in Australian dollars.
| Delivery option | Orders under $250 | Orders of $250 or more | Estimated transit after dispatch |
|---|---|---|---|
| Standard delivery | $15 | Free | 1–7 business days |
| Express delivery | $25 | $10 | 1–3 business days |
The $250 threshold is calculated using the order’s product value after discounts, excluding delivery charges.
Available delivery services and the applicable charge are displayed at checkout before payment.
Delivery timeframes
Transit estimates begin after dispatch and are additional to the processing times above.
Delivery estimates depend on your location and carrier conditions. Regional and remote destinations may take longer.
Express delivery includes our shorter express processing timeframe and the carrier’s express service. It does not guarantee next-day delivery.
Tracking
Once your order has been dispatched, we will email your tracking details.
Tracking updates may take time to appear after the carrier receives your parcel.
Delivery details
Please check your delivery address carefully before completing your order.
If you notice an error, email cerellapierre@gmail.com as soon as possible. We will try to update the address before dispatch, but changes may not be possible once your parcel has been sent.
If a parcel is returned because of an incorrect address you supplied or because it was not collected, we will contact you to discuss the next steps and any reasonable redelivery charge before sending it again.
Delayed, missing or damaged parcels
If your order has not arrived within the estimated timeframe or arrives damaged, contact cerellapierre@gmail.com with your order number.
We will investigate with the carrier and work with you to resolve the issue.
Delivery estimates do not limit your rights under the Australian Consumer Law, including any entitlement to a refund or other remedy.
Need assistance?
For delivery enquiries, email cerellapierre@gmail.com.